National Bank of Kuwait is hiring Contact Center Agent
About the job
Handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. May assist in training new employees. Performs other duties as assigned by management.
Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
Ensure customers queries are answered with the aim of a first-time resolution
Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty.
Monitor customer Debit cards for fraudulent activities and handle card Fraud Calls, Lost or Stolen Cards, and/or Transaction Assistance.
Job Requirements:
• 0-2 years of call center experience in Call center filed.
• Good command of spoken, written English.
• Ability to work under stress and meet deadline.
• Flexibility for working on shift basis.
To Apply:
https://www.linkedin.com/jobs/view/4146347387
About NBK
Since its incorporation in 1952 as the first indigenous bank and the first shareholding company in the entire Gulf region, NBK has been known as ‘The Bank You Know And Trust’. Thanks to the recognized excellence of its very stable management along with its unequivocal strategy, consistent profitability, high asset quality and strong capitalization, NBK, throughout the years, succeeded in building an advanced banking institution that offers a full spectrum of innovative and unrivalled financial and investment services and solutions to individuals, corporate and institutional clients. NBK enjoys a dominant market share with a large and ever expanding local and regional clientele. NBK also boasts the largest overseas branch network spanning many of the world financial and business centers
• To be the premier Arab Bank
• To achieve consistently superior return for our shareholders
• To deliver world-class products and services to our customers
• Invest in people
• Benefit the communities in which we operate
