Call Center Agent
Xceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region is hiring: Call Center Agent
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This is a full-time on-site role for a Call Center Agent located in Qesm El Giza. The Call Center Agent will be responsible for providing customer service through inbound and outbound calls, handling back-office services, and ensuring customer satisfaction. The role involves using computer systems to support customers and interacting with them to resolve issues efficiently.
Qualifications
Customer Service Representatives, Customer Support, and Interpersonal Skills
Customer Satisfaction skills
Computer Literacy
Excellent communication and problem-solving skills
Prior experience in a customer service role
Ability to work in a fast-paced environment
English level excellent B1
Bachelor's degree
To Apply:
https://www.linkedin.com/jobs/view/4130640239
About Xceed:
Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with a capacity of more than 10,000 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in 10 different languages.
Xceed currently has sites in Egypt, Morocco, Mauritius, UAE in addition to a new site in Saudi Arabia.
* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services
* Sectors Served
Telecommunication
Technology
Automotive
Public Sector
Tourism & Aviation
Education
* Awards
IAOP's Global Outsourcing 100™ 2009 till 2013, 2019,2020,2021,2022 & 2023
IAOP's Impact Sourcing Champions Index 2020,2021,2022 & 2023
Xceed Impact Sourcing Award 2020 - Shortlisted Companies to watch
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009
INSIGHTS Middle East Call Centre & CX Awards
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award – 2019
President's pick "People Development" problem solver 2021
President's Pick - NPS Success Story Problem Solver 2022
•GSA :
Gold winner – Best CSR initiative 2022
Short listed – Best Response 2023
Short listed – Best Government Sustainability Initiative 2024
•Short listed – Best ESG Framework 2024
* Certificates
- COPC release 7.0
- ISO 22301:2012 Business Continuity Management
- ISO 45001-2018 (Intertek)
- ISO 9001-2015 (Intertek)
- ISO 14001-2015 (Intertek)
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013
Client Recognition
• Microsoft Premier Vendor — 2005 till 2007
• Excellent After Sales services 2011: Hyunda
• Outstanding efforts & great performance to GB Auto: Hyundai 2015
• The Strategic Partner of the Year 2012, 2014 — du
